Monthly Archives: September 2013

Maintaining Customer Relationships in a Self-Service Banking Environment

It was only eight years ago that most of us were making the bi-weekly trek into the bank branch to deposit a check or seek financial advice. Even with product and account information available online, most consumer transactions required some … Continue reading

Posted in Banking, PFM | Leave a comment

Commoditized Banking Yielding Artificial Loyalty

Customer loyalty in financial services takes on a very different meaning than in other sectors. Low attrition rates are not always a reflection of brand satisfaction but rather a decision to avoid the switching costs of moving to a different … Continue reading

Posted in Banking, PFM | Leave a comment

Time to Take PFM to the Bank

A common theme in the financial services sector of late has been the struggle to differentiate products and services from competition. And yet, banks have dragged their feet on a service that could set them light years apart, if delivered … Continue reading

Posted in Banking, PFM | 1 Comment

The Case for an Apple Mobile Wallet

It should be common sense by now: consumers flock to technology that works for them rather than curbing their lifestyles to fit a product. In the rapidly evolving mobile payments space, we’ve seen too many providers try to force consumers’ … Continue reading

Posted in Payments, Retail | 1 Comment