Category Archives: PFM

The Mirroring Worlds of Personal Health and Finance

As humans, we consume. Our bodies were built to consume so that we can remain alive. We consume a Potbelly sandwich for lunch so that we have energy to make conscious decisions and perform at a high level at work. … Continue reading

Posted in Big Data, Finance, Food & Dining, Health, PFM | Leave a comment

Evaluating the Top Mobile Apps for Personal Finance

Digital disruption is real, as Blockbuster, Borders and taxi companies will tell you. As digital permeates Financial Services, banks are continually pressured to function as technology companies and offer rich mobile packages – packages that have already evolved tremendously from … Continue reading

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Introducing Differentiated Product Offerings in Banking

Fitbit did it with fitness challenges. Snapchat is doing it with lenses and geofilters. Uber will do it with Trip Experiences. This critical component of the customer experience is engagement. After providing customers with a good deal on your product … Continue reading

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Pondering “Foursquare Banking” by American Express

In an earlier post, I proposed that banks could enhance transaction account products by partnering with fintechs or other technology companies that have a competitive advantage in delivering rich, consumer-centric experiences through digital channels. By integrating the solutions of a non-bank … Continue reading

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Reimagining the Transaction Account

The lines between consumer and financial worlds have drawn closer over time. This began several decades ago with mass adoption of credit cards, as banks got their first glimpse into daily consumer activity and habitual spending. Uber, Disney Magic Bands … Continue reading

Posted in Banking, Big Data, Payments, PFM, Retail | 1 Comment

Avoiding Commoditization in a Democratized Retail Banking Space

A branding crisis is looming in the Financial Services industry. Its subtle beginning came with Mint and PayPal but became much more apparent with Apple Pay in 2014. New entrants in Financial Services – both smaller fintechs and larger technology … Continue reading

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Using Facebook Bots to Route Insights Back to the Customer

As millennials begin to make up a larger proportion of the consumer base, there will be heightened expectations on businesses to inform their customers of relevant information in real-time using the mobile channel. One way that many providers have responded … Continue reading

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The Digital Receipt as a Gateway for Customer Acquisition

In 2014, I wrote about the potential for using digital receipts to expedite loyalty program enrollment. My viewpoint has been that the real-time push notification, leveraged in the context of everyday retail purchases, is a powerful tool for merchants, consumers … Continue reading

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The Subscription Revenue Model in Banking

There is a reason why the retail banking industry inherently lacks true engagement with its customers. Because it is human nature for consumers to engage more with the brands that they love and that add utility to their daily lives. … Continue reading

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Walmart’s Next Step in Financial Services: PFM

Walmart’s numerous quests in banking has suggested that distribution of financial products may not be exclusive to financial institutions. The mega retailer’s partnership with Green Dot Bank in offering low-cost checking accounts to store customers is expected to complement its … Continue reading

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