Category Archives: Big Data

The Mirroring Worlds of Personal Health and Finance

As humans, we consume. Our bodies were built to consume so that we can remain alive. We consume a Potbelly sandwich for lunch so that we have energy to make conscious decisions and perform at a high level at work. … Continue reading

Posted in Big Data, Finance, Food & Dining, Health, PFM | Leave a comment

Pondering “Foursquare Banking” by American Express

In an earlier post, I proposed that banks could enhance transaction account products by partnering with fintechs or other technology companies that have a competitive advantage in delivering rich, consumer-centric experiences through digital channels. By integrating the solutions of a non-bank … Continue reading

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Reimagining the Transaction Account

The lines between consumer and financial worlds have drawn closer over time. This began several decades ago with mass adoption of credit cards, as banks got their first glimpse into daily consumer activity and habitual spending. Uber, Disney Magic Bands … Continue reading

Posted in Banking, Big Data, Payments, PFM, Retail | 1 Comment

Avoiding Commoditization in a Democratized Retail Banking Space

A branding crisis is looming in the Financial Services industry. Its subtle beginning came with Mint and PayPal but became much more apparent with Apple Pay in 2014. New entrants in Financial Services – both smaller fintechs and larger technology … Continue reading

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Using Facebook Bots to Route Insights Back to the Customer

As millennials begin to make up a larger proportion of the consumer base, there will be heightened expectations on businesses to inform their customers of relevant information in real-time using the mobile channel. One way that many providers have responded … Continue reading

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The Digital Receipt as a Gateway for Customer Acquisition

In 2014, I wrote about the potential for using digital receipts to expedite loyalty program enrollment. My viewpoint has been that the real-time push notification, leveraged in the context of everyday retail purchases, is a powerful tool for merchants, consumers … Continue reading

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Banks’ Growing Blindness to Consumer Activity

In the age of big data and digitization, data has become an increasingly valuable asset for banks, whose millennial customers often leave digital blueprints of their life, via online shopping, social media posts and ride share receipts. And, to no … Continue reading

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